Organizational Diagnostic Assessment
Your Business Is Growing. Is Your Organization Growing With It?
Targets are rising. Teams are expanding. Organizational structures are growing. Systems are being improved. New initiatives are underway.
Yet decisions remain slow. Coordination consumes valuable time. The same problems keep recurring. And business results still fall short of what the organization’s efforts should deliver.
Before concluding that the problem lies with your people, consider another possibility: the root cause may lie in the way your organization is designed and how its systems and work processes operate.
What Lies Behind Business Performance?
The right strategy does not automatically translate into the expected business results. Organizational structures can hinder execution. Work processes can slow responsiveness. Performance measurement systems may fail to support effective decision-making. Meanwhile, employees’ capabilities and efforts may not be aligned with the same business priorities.
The issue does not always lie within a single function or individual. It may stem from how different organizational components work together to support business objectives.
When business demands, organizational design, and actual results are misaligned, organizational performance suffers.
Identify the Areas Your Organization Needs to Improve
The Organizational Diagnostic Assessment is developed by adapting the organization-level diagnostic framework presented by Thomas G. Cummings and Christopher G. Worley in Organization Development and Change.
The framework views an organization as an open system in which business context, organizational design, and organizational outputs are interconnected. Organizational performance depends not only on individual functions, but also on how these elements work together to respond to business demands and achieve organizational objectives.
The assessment measures three interconnected dimensions:
1. Business Context. Examines the external conditions that shape organizational priorities and influence business decisions.
2. Organization Design. Assesses how the organization is designed and managed to translate business priorities into coordinated action.
3. Organizational Outputs. Examines the results generated by the organization in terms of performance, operational efficiency, and stakeholder outcomes.
By examining these dimensions together, the assessment helps identify areas that may require closer attention and potential gaps between business demands, organizational design, and actual results.
The findings provide an initial basis for management to determine priorities for further investigation and identify where organizational improvement efforts may be needed.
Important Note: This assessment is an independently developed instrument adapted from established organizational diagnostic concepts. It is not an official instrument published or validated by Cummings and Worley. Results reflect respondents’ perceptions and should be interpreted alongside relevant organizational data and evidence before drawing conclusions or determining interventions.
Who Should Complete the Assessment?
The Organizational Diagnostic Assessment is intended for respondents who have sufficient knowledge and experience to provide an informed perspective on the organization’s business context, organizational design, and performance.
Recommended respondents include:
Business Owners and Directors — who understand business priorities, strategic direction, and overall organizational performance.
Senior Management and Department Heads — who are familiar with how strategies are translated into operational plans, decisions, and results.
Human Capital and Organizational Development Professionals — who understand organizational structure, people systems, performance management, and organizational effectiveness.
Before You Begin
To ensure meaningful results, respondents should:
Have a good understanding of the organization’s business operations and priorities.
Be familiar with the organization’s structure, work processes, and management systems.
Provide responses based on their actual observations and experience, rather than assumptions.
Answer objectively, reflecting the organization’s current condition rather than the desired state.
For a more comprehensive perspective, participation from multiple management levels or relevant functions is recommended. Comparing perspectives can help identify areas of alignment and differences in how the organization is experienced across the business.
Explore a Sample Diagnostic Report
See how assessment findings can be translated into organizational insights and priorities for further investigation.
Participate in the Organizational Diagnostic Assessment
The Organizational Diagnostic Assessment is available free of charge to organizations seeking to better understand their organizational effectiveness and identify areas that may require improvement.
Complimentary Diagnostic Report Opportunity
Organizations submitting at least five completed responses from the same company between October 19 and November 1, 2026, may be considered for a complimentary organizational diagnostic report.
Meeting the minimum requirement does not guarantee a report. Selected organizations will receive their reports by email no later than November 15, 2026.
The assessment will remain open beyond November 1, 2026. However, responses submitted after this date will not be eligible for a complimentary report under this program.